BBB profile checklist for businesses

12 things that make your BBB profile bring in more customers. Tick off what you already have.

0 of 12 done

Claim the profile as the ownerOnly then can you edit the details and reply to reviews.
Answer complaints within the deadlineUnanswered complaints lower your BBB rating a lot.
Report your license if your trade needs oneIf it is missing, BBB takes points off your rating.
Add owner, year started and addressBBB counts your years in business. Without them it counts from its own file.
Fill in your service areaCustomers see at once whether you work in their area.
Name, address and phone as on GoogleThe same details everywhere make your business clear to Google and AI.
Opening hours up to date, holidays tooNobody writes something nice after finding a locked door.
The right category pickedThat is how people looking for exactly this find you.
A description with services and townSay in two or three sentences what you offer and where.
At least 5 recent photosRooms, team and work: profiles with photos get more clicks.
A link to your websiteInterested people reach you in one click.
Reply to every reviewThank people briefly, stay factual with criticism. New customers read it.