Reviews from the members who actually show up

A code in the locker room and a text after the trial session. Happy members land on Google, and gripes about cold showers or crowded racks come to you first.

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How was it at Maple Street Fitness? Scan the code with your phone camera.

1Locker room · Poster

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Google

Facebook

Nextdoor

3On to Google

The right moment

When to ask

01
After the trial session
The guest just finished a workout and knows how your gym feels. Send the text in two hours, once they have showered and are back home.
02
After the first month of training
At the start of each month, upload last month's new members as a list. Four weeks in, they have settled in and can say honestly whether it fits.
03
With members who have stayed for years
Your regulars know the staff by name. The code in the locker room is enough, or upload the list once. If you like, Citypicked asks them only every 90 days.

How it works

One scan, one tap, one review

Review sites

Where your customers review

People looking for a gym nearby compare stars and photos on Google, so put it first. Facebook is worth adding if you already post classes and events there.

GoogleGoogle Maps and Google Search
FacebookRecommendations on your Facebook page
NextdoorRecommendations from neighbors

Missing a site? Add any other public review page as a custom link.

Text message

And a text after the trial session

Trial guests and new members get a text: typed in at the front desk, sent from a list, or automatically from your member software if it works with Zapier, Make or n8n. The automatic part comes with the Pro plan.

(555) 010-2525

SMS · Now

Hi Jonah, thanks for trying a session at Maple Street Fitness! How was your first workout? Review us here: citypicked.com/t/aB3x9KStop: citypicked.com/u/x7

Gyms

What changes for you

Evening workouts, evening texts: Lots of members train after work. Stretch your sending hours into the evening, as late as 11 p.m., and the text arrives that same night instead of the next morning.
Hear about the broken leg press first: A member annoyed by broken equipment writes to you privately instead of on Google. The manager gets an email right away and marks it done once the machine runs again.
Trainers ask after their equipment intro: Every team member can send requests, for example right after showing a new member around the machines. Analytics shows how many each trainer sent.

Real businesses, real stars.

“We raised our Jameda rating to almost 5 stars and finally reached 4.5 stars on Google. Thank you!”
Dr. Anja GeislerDentist, Praxis Dr. Geisler, Germany
“For our dental practice we got 4.8 on Google and 5/5 on Jameda.”
Severin BergBerg Zahnarzt, Augsburg, Germany
“Citypicked has made it possible for us to collect great reviews for our restaurants.”
Cristine da SilvaPress spokeswoman, Kuffler Group, Munich, Germany
“Our Trustpilot reviews are top notch because of Citypicked. Can recommend it to anyone having issues with Trustpilot or other platforms.”
Felix FischerAgency Coach

Gyms

Common questions

How do trial guests' numbers get into Citypicked?

The simplest way is for the front desk to type in name and number right after the workout. If your member software works with Zapier, Make or n8n, both come in by themselves, with a delay you set between 15 minutes and 24 hours.

Won't we annoy members who have paid for years?

Not if you ask sparingly. A member gets a request once in 30 days at most, or less often if you choose. Reminders only go to people who have not rated yet, and anyone who unsubscribes is never asked again.

We run two gyms. Do members land on the right page?

Yes. Each gym becomes its own location with its own review page and codes, so the code in the north locker room leads to the north page. More locations can be added to your plan.

Does this work for older members in our low-impact classes?

Yes. They point the phone camera at the code and tap the stars, no app needed. Anyone who would rather not scan can get a text with a link instead.

Do texts to customers in the US work right away?

SMS to the US and Canada need a sender number first. We set it up for you; it takes about a week. Email, WhatsApp and QR codes work from the first day.

Sport and learning

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Every feature in the trial, up to 100 email requests

Reviews from the members who actually show up

When to ask

After the trial session

After the first month of training

With members who have stayed for years

One scan, one tap, one review

Where your customers review

And a text after the trial session

What changes for you

Real businesses, real stars.

Common questions

How do trial guests' numbers get into Citypicked?

Won't we annoy members who have paid for years?

We run two gyms. Do members land on the right page?

Does this work for older members in our low-impact classes?

Do texts to customers in the US work right away?

More in this group

Start today.

When to ask

After the trial session

After the first month of training

With members who have stayed for years

One scan, one tap, one review

Where your customers review

And a text after the trial session

What changes for you

Real businesses, real stars.

Common questions

How do trial guests' numbers get into Citypicked?

Won't we annoy members who have paid for years?

We run two gyms. Do members land on the right page?

Does this work for older members in our low-impact classes?

Do texts to customers in the US work right away?

More in this group

Start today.