IntegrationsHealthgrades
More Healthgrades reviews for your practice.
Citypicked texts your patients after the appointment and opens your Healthgrades profile, where they answer a few questions about the visit.
Nothing to pay today. Cancel anytime.
IntegrationsHealthgrades
Citypicked texts your patients after the appointment and opens your Healthgrades profile, where they answer a few questions about the visit.
Nothing to pay today. Cancel anytime.
How it works
SMS · Today, 2:05 PM
Reminder after 3 days, only without a rating
Review page
With the star filter off, every customer sees the buttons to your review sites right away. Customers who'd rather write to you directly use the link for private messages.
How was it? Share your experience.
Your opinion helps us and other customers.
Healthgrades
GooglePrefer to give private feedback?
Healthgrades
One tap on Healthgrades and your profile is open. Your customer writes the review there.
Lakeside Family MedicineHealthgradesYour profile, one tap away
Write a reviewHealthgrades
Set up
Open your Healthgrades profile and copy the link from the address bar.
Link to your Healthgrades listing
Link recognized. Your customers land on your profile.
Last 30 days
Tips
The FTC advises against asking only the customers you expect to leave a good review. Switch off the star filter and every patient goes on to Healthgrades.
The request only names your practice, never the reason for the visit. Nothing private shows up on a lock screen.
In a public reply, never reveal that someone is your patient. HIPAA protects that too, and HHS has settled with practices over replies to online reviews.
The link to your profile from the address bar, like healthgrades.com/physician/… or healthgrades.com/dentist/… Patients start their review there.
In general terms, with no details: thank them for the feedback and invite them to call the practice directly. Never confirm that someone is a patient.
With their permission. You confirm it with every request, and every text carries a link to unsubscribe.
Your first request goes out in five minutes.
Requests
Citypicked asks by text, email, WhatsApp or QR code. By hand after the visit or automatically after every appointment.
Analytics
How many open your request and go on to your review sites. Per day, per channel and per team member.
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