Bad feedback becomes an issue someone takes care of.

Private feedback with 1 to 3 stars lands in the team you pick. With your customer's words, the location and a link back to Citypicked.

Customer careCUS-142

★★☆☆☆ Hannah W.: The wait was really long, even though I had an appointment.

TodoFeedback

The wait was really long, even though I had an appointment.

Open in Citypicked

How it connects

Three steps, then it runs by itself.

You connect Linear once in Citypicked under Integrations. After that there is nothing left to do.

1
Connect Linear
You sign in to Linear and allow Citypicked to create issues.
2
Pick a team
Choose the team that takes care of it. You can add a label right away.
3
The issue arrives
Each feedback with 1 to 3 stars becomes an issue, shortly after your customer sends it.

What arrives

Praise needs no issue. Whether feedback with 4 and 5 stars arrives too is your setting.

Never twice: One feedback makes exactly one issue, even when the connection stumbles for a moment.
Names stay short: Linear gets “Hannah W.”, never an email address or phone number.
Per location: Each location can write to a team of its own.
Bad Google reviews: If you want, each new Google review with 1 to 3 stars becomes an issue, with its text and a link to answer it.
Open points of your Google profile: What your profile is missing becomes an issue. Once the point is done, a comment on the issue says so.
Done means done: Close the issue in Linear and the feedback is done in Citypicked too.

Nothing extra. Linear comes with Pro.

Any, including the free one.

Read teams and labels, create issues and comment on them. Nothing else.

The person who connected Linear.

With “Disconnect” in Citypicked. Access ends at once, your issues in Linear stay.

Your first request goes out in five minutes.