IntegrationsZapier
Review requests that send themselves.
Appointment over, invoice paid, job done: Zapier tells Citypicked and the customer gets their request. Nobody has to remember.
Review after appointment
Zap is on
IntegrationsZapier
Appointment over, invoice paid, job done: Zapier tells Citypicked and the customer gets their request. Nobody has to remember.
Review after appointment
Zap is on
To start with
When an appointment in your calendar ends, a review request goes out by text 2 hours later.
When an invoice is paid, the customer gets a review request by email.
When a deal is won in your CRM, the review request goes out the next morning.
When a customer writes to you privately, their feedback lands as a message in your team chat.
When a customer gives 1 or 2 stars, a call back is on your task list.
When a customer clicks through to Google, a row is added to your spreadsheet.
In Zapier
Three triggers, one action and one search. New ratings and feedback reach Zapier within seconds.
Safe
Every request from Zapier asks whether the customer agreed. Without a yes, Citypicked sends nothing. After that, the same rules apply as in the app.
Set up
In Citypicked under Settings, Sending, API, create a key. It is shown once.
Pick Citypicked as the app in your Zap and paste the key. Zapier keeps it for all your Zaps.
Zapier sends a test, you see it in Citypicked under Requests. Then turn the Zap on.
Zaps with one trigger and one action work on Zapier's free plan. Filters and more steps need a Zapier plan with multi-step Zaps.
Nothing extra. Triggers work on every plan, sending through Zapier from Pro. Texts use credits as in the app.
Within seconds. Citypicked reports new ratings, feedback and clicks to Zapier directly, so Zapier does not have to ask.
Yes, from your own phone. The action returns a WhatsApp link. Open it and the message is already written.
Only one request goes out. Someone who just got one does not get a second, and with the booking or order ID Citypicked recognises the same job.
Your first request goes out in five minutes.