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Hartley SolicitorsReviewSolicitors

4.8

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Tips

More reviews on ReviewSolicitors

01
Ask once the matter is closed
At the end of a matter the experience is complete. Citypicked then sends the request by email, text or WhatsApp.
02
Ask every client
Under the guidance of the UK competition authority, the CMA, encouraging only satisfied clients to review can be misleading. Switch off the star filter so everyone sees the link.
03
Reply in confidence
The SRA Code of Conduct requires you to keep clients' affairs confidential. That holds in a reply to a review too.
04
No hidden incentives
Since April 2025, UK law bans fake reviews and reviews with an undisclosed incentive. Simplest is to offer nothing at all.