The phone works again. That is the moment to ask for a review.

Cracked screens, weak batteries, water damage. Many repairs take under an hour, and when you hand the phone back, the customer scans the code on the counter.

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How was it at Fifth Street Phone Repair? Scan the code with your phone camera.

1Counter · Table card

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Google

Facebook

3On to Google

The right moment

When to ask

01
When the phone is handed back
The customer unlocks the phone and swipes across the new screen. Scanning the code on the stand is the first test that the camera came through fine.
02
The morning after a battery swap
Whether the new battery lasts only shows by evening. Customers who left a number at drop-off get a text the next morning.
03
When the photos are saved
Water damage, and the kids' photos seemed gone. People who get them back want to say thanks. Point to the code on the counter right then.

How it works

One scan, one tap, one review

Review sites

Where your customers review

With a cracked screen, people search Google for the nearest shop and pick one with good stars. Facebook helps if your neighborhood knows you there.

GoogleGoogle Maps and Google Search
FacebookRecommendations on your Facebook page

Missing a site? Add any other public review page as a custom link.

Text message

And a text the next morning

The mobile number is on the repair ticket anyway. Add the customer at pickup and choose tomorrow morning. If your repair software works with Zapier, Make or n8n, the Pro plan can do this by itself.

(555) 010-2525

SMS · Now

Hi Jason, how's the new battery holding up? Thanks for coming to Fifth Street Phone Repair. Would you review us? citypicked.com/t/aB3x9KStop: citypicked.com/u/x7

Phone repair shops

What changes for you

The stand sits where every phone comes back: You do not have to ask anyone, the code is right by the register. Print the sheet with your logo yourself or send the SVG file to a print shop. QR codes cost nothing extra on any plan.
If the touch screen acts up, you invite them back: If the new screen misbehaves, the customer taps few stars and tells you directly. The email goes out at once to up to ten addresses, the shop included, and you ask them back for a fix.
No second text for the daughter's phone: When a dad brings in his daughter's phone two weeks later, he does not get asked again. Citypicked asks the same customer at most once in 30 days, and you can set up to 90.

Real businesses, real stars.

“We raised our Jameda rating to almost 5 stars and finally reached 4.5 stars on Google. Thank you!”
Dr. Anja GeislerDentist, Praxis Dr. Geisler, Germany
“For our dental practice we got 4.8 on Google and 5/5 on Jameda.”
Severin BergBerg Zahnarzt, Augsburg, Germany
“Citypicked has made it possible for us to collect great reviews for our restaurants.”
Cristine da SilvaPress spokeswoman, Kuffler Group, Munich, Germany
“Our Trustpilot reviews are top notch because of Citypicked. Can recommend it to anyone having issues with Trustpilot or other platforms.”
Felix FischerAgency Coach

Phone repair shops

Common questions

We already text customers when their phone is ready. Does Citypicked replace that?

No. Citypicked only sends the request for a review, not a pickup notice. That stays in your current system, and the review request comes after, for example the next morning.

Customers hand us their phone and passcode. What does Citypicked keep?

None of that. Citypicked only knows the customer's name, number, stars and, if they wrote one, their private feedback. Device, serial number, passcode and repair details stay on your ticket.

Can we text every customer?

Citypicked has you confirm on every send that you have the customer's permission. The easiest way is to ask at drop-off. Every text carries a stop link, and anyone who unsubscribes is never texted again.

We run two shops. Does Citypicked count them separately?

Yes. Each shop becomes its own location with its own review page, codes, numbers and sending hours. You see which shop gets more scans at pickup.

Do texts to customers in the US work right away?

SMS to the US and Canada need a sender number first. We set it up for you; it takes about a week. Email, WhatsApp and QR codes work from the first day.

Trades and home services

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Every feature in the trial, up to 100 email requests

The phone works again. That is the moment to ask for a review.

When to ask

When the phone is handed back

The morning after a battery swap

When the photos are saved

One scan, one tap, one review

Where your customers review

And a text the next morning

What changes for you

Real businesses, real stars.

Common questions

We already text customers when their phone is ready. Does Citypicked replace that?

Customers hand us their phone and passcode. What does Citypicked keep?

Can we text every customer?

We run two shops. Does Citypicked count them separately?

Do texts to customers in the US work right away?

More in this group

Start today.

When to ask

When the phone is handed back

The morning after a battery swap

When the photos are saved

One scan, one tap, one review

Where your customers review

And a text the next morning

What changes for you

Real businesses, real stars.

Common questions

We already text customers when their phone is ready. Does Citypicked replace that?

Customers hand us their phone and passcode. What does Citypicked keep?

Can we text every customer?

We run two shops. Does Citypicked count them separately?

Do texts to customers in the US work right away?

More in this group

Start today.