Integrationshomecare.co.uk

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How your customer gets to homecare.co.uk

Requests

One message and your customer is on the way to homecare.co.uk.

Citypicked asks by text, email, WhatsApp or QR code. By hand after the visit or automatically after every appointment.

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SMS · Today, 2:05 PM

Hi Emma, thanks for visiting Brightside Home Care! We'd love to hear what you think: citypicked.com/t/…

Reminder after 3 days, only without a rating

Review page

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With the star filter off, every customer sees the buttons to your review sites right away. Customers who'd rather write to you directly use the link for private messages.

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homecare.co.uk

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homecare.co.uk

One tap and your homecare.co.uk profile is open.

One tap on homecare.co.uk and your profile is open. Your customer writes the review there.

No searching for your listing
The review is written right on homecare.co.uk
Works with a QR code on a card to take home too

Brightside Home Carehomecare.co.uk

4.8

Your profile, one tap away

Write a review

homecare.co.uk

Why reviews on homecare.co.uk matter

Families look for home care here: Anyone in the UK looking for care at home finds agencies nearby and other families' experiences on homecare.co.uk.
Reviews drive your score: Your Review Score combines the number of positive reviews and the average rating over the last 24 months.
Reply before it goes live: You see new reviews first and can add a reply within seven days.

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Find your home care agency on homecare.co.uk, open the listing and copy the link from the address bar.

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Link to your homecare.co.uk listing

www.homecare.co.uk/homecare/agency.cfm/id/…

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On the review page

Analytics

See how many make it to homecare.co.uk.

How many open your request and go on to your review sites. Per day, per channel and per team member.

Trends over 7, 30 and 90 days
Weekly report by email
Which channel works best

Last 30 days

Asked120
Opened84
On to homecare.co.uk49

Tips

More reviews on homecare.co.uk

01
Ask everyone
homecare.co.uk forbids asking only selected clients. Switch off the star filter and send the request to all of them.
02
Nobody writes for others
Clients and relatives write and submit their reviews themselves. Care workers don't help fill them in.
03
Who may not review
Staff, former staff from the last 12 months, their families, your clients' doctors or social workers, and competitors are excluded. Don't send them a request.
04
Ask all year round
Families want recent reviews, and the score only counts the last 24 months. Keep asking through the year, not once a year.