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How your customer gets to RealSelf

Requests

One message and your customer is on the way to RealSelf.

Citypicked asks by text, email, WhatsApp or QR code. By hand after the visit or automatically after every appointment.

Templates with your name
Never at night, on Sundays only if you want
Reminders only for those who have not rated

SMSEmailWhatsAppQR

SMS · Today, 2:05 PM

Hi Emma, thanks for visiting Bayview Aesthetic Surgery! How was it? Tap the stars: citypicked.com/t/…

Reminder after 3 days, only without a rating

Review page

Stars first, then RealSelf.

Your customer taps the stars on your page. Happy customers see the button to RealSelf right after.

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How was your visit to Bayview Aesthetic Surgery?

Your opinion helps us and other customers.

5 stars, thank you!

RealSelf

One tap and your RealSelf profile is open.

One tap on RealSelf and your profile is open. Your customer writes the review there.

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The review is written right on RealSelf
Works with a QR code at reception too

Bayview Aesthetic SurgeryRealSelf

4.8

Your profile, one tap away

Write a review

Feedback

Complaints come to you first.

Less happy customers write to you privately. You get an email right away and can respond before it goes public.

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You choose which ratings count as good

New

Jonas K.

The wait was very long, otherwise fine.

Reply by email

RealSelf

Why reviews on RealSelf matter

Where patients do their homework: RealSelf focuses on cosmetic surgery, dermatology and minimally invasive treatments. Patients read there how it went for others.
"Worth It" counts: Patients rate their treatment "Worth It" or "Not Worth It" and describe it in detail.
Moderated and not for sale: Every review is moderated before it appears. Doctors can't remove reviews or pay to change them.

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Link to your RealSelf listing

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Link recognized. Your customers land on your profile.

On the review page

Analytics

See how many make it to RealSelf.

How many open your request, give stars and go on to your review sites. Per day, per channel and per team member.

Trends over 7, 30 and 90 days
Weekly report by email
Which channel works best

Last 30 days

Asked120
Opened84
Gave stars63
On to RealSelf49

Tips

More reviews on RealSelf

01
Ask once the result shows
With many procedures the result takes weeks to show. Send the request after the follow-up visit, not right after the treatment.
02
No incentives, no acquaintances
RealSelf doesn't accept reviews from patients who got something in return, or from people close to you or your staff.
03
Never confirm who is a patient
Reply in public without revealing that someone is your patient. HIPAA protects that information too.