IntegrationsCars.com

More Cars.com reviews for your dealership.

Citypicked texts buyers and service customers after their visit. One tap and your reviews on Cars.com are open.

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Cars.com

How it works

How your customer gets to Cars.com

Requests

One message and your customer is on the way to Cars.com.

Citypicked asks by text, email, WhatsApp or QR code. By hand after the visit or automatically after every appointment.

Templates with your name
Never at night, on Sundays only if you want
Reminders only for those who have not rated

SMSEmailWhatsAppQR

SMS · Today, 2:05 PM

Hi Emma, thanks for visiting Riverside Auto! How was it? Tap the stars: citypicked.com/t/…

Reminder after 3 days, only without a rating

Review page

Stars first, then Cars.com.

Your customer taps the stars on your page. Happy customers see the button to Cars.com right after.

In your colors, with your logo
Works on every phone
Cars.com next to Google if you like

How was your visit to Riverside Auto?

Your opinion helps us and other customers.

5 stars, thank you!

Cars.com

One tap and your Cars.com profile is open.

One tap on Cars.com and your profile is open. Your customer writes the review there.

No searching for your listing
The review is written right on Cars.com
Works with a QR code at the service desk or the handover too

Riverside AutoCars.com

4.8

Your profile, one tap away

Write a review

Feedback

Complaints come to you first.

Less happy customers write to you privately. You get an email right away and can respond before it goes public.

Instant alerts
Reply by email
You choose which ratings count as good

New

Jonas K.

The wait was very long, otherwise fine.

Reply by email

Cars.com

Why reviews on Cars.com matter

Shoppers see you next to the cars: On Cars.com shoppers see your vehicles and, right next to them, how other customers rate your dealership.
Sales and service count: Any customer who shopped for a car with you or had a service visit may review. Every visit is a chance.
Together with DealerRater: According to DealerRater, its reviews post to Cars.com automatically. You can offer both sites on your review page.

Set up

Your Cars.com link in a minute.

Open your dealership on Cars.com, go to its reviews and copy the link from the address bar.

Citypicked checks the link when you paste it
Switch it on and off with one click
117 more review sites

Link to your Cars.com listing

www.cars.com/dealers/…/…/reviews/

Link recognized. Your customers land on your profile.

On the review page

Analytics

See how many make it to Cars.com.

How many open your request, give stars and go on to your review sites. Per day, per channel and per team member.

Trends over 7, 30 and 90 days
Weekly report by email
Which channel works best

Last 30 days

Asked120
Opened84
Gave stars63
On to Cars.com49

Tips

More reviews on Cars.com

01
On their own device
Cars.com only accepts reviews written on the customer's own device, not one owned by the dealership. A text to their phone fits exactly.
02
Within twelve months
The review should describe an experience from the past twelve months. Ideally you ask right after the visit.
03
One review per visit
Cars.com accepts one review per experience. Citypicked sends one reminder by default, only to customers who haven't rated yet.
04
Not for staff
Dealership employees and their families may not review on Cars.com. Send requests to customers only.